No one listening? Then stop shouting, you might get heard

Communication is complex. It is much more than words. Communication comprises a range of related activities, including, speech, facial expression, body language and most importantly of all, the subtext of the total communication package and critically what you do, as actions speak louder than a thousand words.

An example will help. If someone is shouting aggressively and waving their arms, this is likely to induce a panic reaction in the listener. In that state that they experience a rush of adrenaline which suspends their ability to process information and programmes them to fight, flee or freeze, the classic survival response.

 The person shouting has generated the opposite response from that intended. If they had spoken quietly without aggression, the panic response would not have overwhelmed their listener and the meaning of the words could have been satisfactorily conveyed. Literally, you might say ‘If you shout I can’t hear you!’

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‘Gorilla Family Moment’, photo taken by Pascal Walschots

Couples who are separating frequently say they cannot talk, can only communicate by email or text and seem inevitably to fight. Their conflict is so high it breaks out over anything and everything. One of the mediator’s tasks is to break this habit, if only for long enough to help the couple agree their settlement or what to do about their children.

So if you want to be heard and understood, talk quietly and not aggressively, listen thoughtfully to any response – and respond to it respectfully in a co-operative spirit and you might be heard and you might even start to communicate. True, exerting self-control is out of fashion, sometimes it’s even perceived as a weakness by a society which sees ‘chest thumping’ responses as a strength. But such an approach should be rediscovered – as it might be the only way to solve some problems which have remained painfully unresolved. Then you can both move on in a constructive way.

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